Vocal Future Quality Monitoring analyzes every call on our own LLM: customer sentiment and tone, conversation flow, compliance with customer-service standards, volume/pace and satisfaction. It replaces manual sampling with 100% automated analysis.
100% call coverage — no conversation is skipped.
Our own LLM; customer sentiment, compliance and satisfaction on one screen.
Objective, instant scoring — human error and subjectivity are removed.
Quality breaches and risks are detected in real time.
Data is in our data center in the EU; GDPR compliant and ISO 27001 & ISO 9001 certified.
An Istanbul-based, 3,500-seat call-center operation with a 16-year track record. ~5,000 calls a day were analyzed across a 100-person sales team.
Quality control ran on sampling; only a small fraction of calls could be reviewed. Performance and conversion opportunities went largely unmeasured.
Vocal Future Quality Monitoring replaced manual sampling with 100% automated analysis. Every agent received consistent, objective, instant feedback on every call.
Vocal Future is a conversation-analytics AI platform that drives results in collections and sales — with its own speech-to-text engine, data in the EU and 100% call coverage.
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