Vocal Future is a conversation-analytics AI platform that drives results in collections and sales. It is built on our own large language model (LLM) and our own speech-to-text engine; your data is processed in our data center in the EU; it is GDPR compliant — also aligned with KVKK, the Turkish data-protection law — and ISO 27001 & ISO 9001 certified.
By reviewing 100% of recorded call-center conversations, it makes both the operational result (collections and sales) and quality measurable — helping companies make data-driven, accurate decisions.
1. Collections & Sales Detection: Detects payment and buying signals in calls and points teams at the highest-return accounts. More collections and sales from the same team.
2. Call-Center Quality Monitoring: Reviews 100% of calls on our own LLM; measures customer sentiment, compliance with customer-service standards and satisfaction objectively and instantly.
3. Speech-to-Text (STT): Our own speech-to-text engine, developed under real call-center conditions. Supports 120+ languages; also available as an API or license.
Data Sovereignty: Our own LLM; data stays in our data center in the EU. GDPR compliant and ISO 27001 & ISO 9001 certified. In the API, audio is deleted immediately after processing; retention under your control.
Broad Language Support: Capacity to process 120+ languages on a single engine; no external dependency.
Easy Integration: Seamless integration with existing call-center and CRM systems.
Proven Accuracy: 70–83% accuracy for collections and sales detection on real call-center audio; 7.53% WER (Turkish) for our speech-to-text engine. Performance is measured on your own operation's data, tied to concrete return.
Vocal Future is a conversation-analytics AI platform that drives results in collections and sales — with its own speech-to-text engine, data in the EU and 100% call coverage.
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