Security and compliance aren't a layer we add later — they're at the center of the design. We deliver the data security and regulatory compliance that banks, collections and the public sector require, as standard.
Our data center is in the EU; all our models run on our own servers.
Data is never sent to third-party or foreign AI services.
Servers are fully closed to external access, except the API services.
On-premise deployment for high-sensitivity organizations; otherwise a cloud closed to external access.
OV SSL/TLS encryption in transit.
Isolated, private network; servers closed to external access.
API access is filtered to the customer's IP via firewall.
Backups are stored encrypted on servers closed to external access.
Role-based access (permission levels).
Two-factor authentication (2FA) for panel users.
Header-based authentication and IP filtering for API services.
In API usage, the audio file is deleted immediately after processing.
In the API, the analysis result is kept for 1 month by default; you can set this period.
In the panel, data is retained according to your preference so you can access it.
KVKK and GDPR compliant.
The customer is the data controller; Vocal Future is the data processor.
We have a data-breach notification process (within 72 hours at the latest).
99.5% service availability (uptime) target.
Information security and quality management certified by an independent accredited body.
Let's review your enterprise security and compliance requirements together.
Vocal Future is a conversation-analytics AI platform that drives results in collections and sales — with its own speech-to-text engine, data in the EU and 100% call coverage.
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