FAQ

We serve corporate sales and collections operations with heavy call volumes — primarily law firms, banks, call centers, asset-management firms, and insurance and tourism/health-tourism companies.

No. Thanks to our user-friendly interface and well-documented APIs, you can use it without extra training. Our team supports you from onboarding onward.

Yes. Vocal Future integrates easily with your existing CRM and call-center systems via API, and goes live without changing your processes.

Our own speech-to-text engine supports 120+ languages on a single engine, including Turkish, English, German and French.

Data sovereignty is at the center of the design: our own LLM; data is processed in our data center in the EU; it is GDPR compliant and ISO 27001 & ISO 9001 certified. In the API, audio is deleted immediately after processing; retention is under your control.

It analyzes buying signals and hesitation in calls and points your team at the right opportunity at the right moment, increasing conversion.

It reads payment intent in debtor calls and lets you prioritize the files with the highest collectibility.

Accuracy depends on which model you look at, and is always measured on real call-center audio: 70–83% for collections & sales detection; 7.53% WER (Turkish) for our own speech-to-text (STT) engine. Performance is measured on your own operation's data, tied to concrete return.

It reviews 100% of calls on our own LLM and scores customer sentiment, conversation flow, compliance with customer-service standards and satisfaction — objectively and instantly. Manual sampling is replaced by full, consistent auditing.

Yes. Our speech-to-text engine is available independently of the platform as an API or license. It runs at 7.53% WER on real call-center audio (Turkish) and supports 120+ languages.

Yes. Our 24/7 support team is with you through onboarding, integration and day-to-day use.

Pricing depends on your needs, the model(s) you choose, and your call/user volume. Contact our sales team for a tailored quote.

Yes. We offer a free trial for a limited period on your own calls, so you can see the potential on real data.

We offer three core models (collections & sales detection, call-center quality monitoring, and our own speech-to-text engine) on one platform — with our own LLM, 100% call coverage, data in the EU (GDPR compliant, ISO 27001 & ISO 9001 certified) and proven accuracy on real call-center audio. A combination most generic cloud AI solutions can't offer.

Get in touch; in a 15-minute demo, let's identify the right model for your needs — on your own calls.

Our chatbot is live — you can use it for text-based customer interaction today; contact us for a demo. The virtual assistant is in development and will be added to the platform soon.