Vocal Future is a conversation-analytics AI platform that delivers measurable results in collections and sales. It runs on our own LLM and speech-to-text engine, and comprises three core models: collections & sales detection, call-center quality monitoring, and speech-to-text (STT).
We serve corporate sales and collections operations with heavy call volumes — primarily law firms, banks, call centers, asset-management firms, and insurance and tourism/health-tourism companies.
We offer three core models (collections & sales detection, call-center quality monitoring, and our own speech-to-text engine) on one platform — with our own LLM, 100% call coverage, data in the EU (GDPR compliant, ISO 27001 & ISO 9001 certified) and proven accuracy on real call-center audio. A combination most generic cloud AI solutions can't offer.
Get in touch; in a 15-minute demo, let's identify the right model for your needs — on your own calls.
It analyzes buying signals and hesitation in calls and points your team at the right opportunity at the right moment, increasing conversion.
It reads payment intent in debtor calls and lets you prioritize the files with the highest collectibility.
Accuracy depends on which model you look at, and is always measured on real call-center audio: 70–83% for collections & sales detection; 7.53% WER (Turkish) for our own speech-to-text (STT) engine. Performance is measured on your own operation's data, tied to concrete return.
The field accuracy of our detection models (70–83%) was measured on Turkish calls. Since our speech-to-text engine supports 120+ languages, they can be deployed in other languages too; for your target language, we measure performance together on your own calls in a pilot.
It reviews 100% of calls on our own LLM and scores customer sentiment, conversation flow, compliance with customer-service standards and satisfaction — objectively and instantly. Manual sampling is replaced by full, consistent auditing.
Each call is scored on opening/closing and script compliance, conversation flow (interruptions, silence, talk ratio), adherence to customer-service standards, customer sentiment and satisfaction indicators. Criteria sets can be customized to your operation.
In EU deployments, emotion analysis is applied to the customer side of the conversation; agents are evaluated on transparent, predefined criteria derived from the transcript (script compliance, conversation flow) — not on emotion inference, in line with the EU AI Act's workplace rules. Results are designed for coaching, and access is role-based.
Our own speech-to-text engine supports 120+ languages on a single engine, including Turkish, English, German and French.
Yes. Our speech-to-text engine is available independently of the platform as an API or license. It runs at 7.53% WER on real call-center audio (Turkish) and supports 120+ languages.
The speech-to-text engine is offered as an API or as an on-premise license, and works with common call-center audio formats. In the API, audio is deleted immediately after processing. Contact us for technical details and trial access.
Our chatbot is live — you can use it for text-based customer interaction today; contact us for a demo. The virtual assistant is in development and will be added to the platform soon.
The chatbot integrates with your website and text-based support flows via API; the setup is planned together based on your needs. Request a demo to see it live.
No. Thanks to our user-friendly interface and well-documented APIs, you can use it without extra training. Our team supports you from onboarding onward.
Yes. Vocal Future integrates easily with your existing CRM and call-center systems via API, and goes live without changing your processes.
Data sovereignty is at the center of the design: our own LLM; data is processed in our data center in the EU; it is GDPR compliant and ISO 27001 & ISO 9001 certified. In the API, audio is deleted immediately after processing; retention is under your control.
Yes. Our 24/7 support team is with you through onboarding, integration and day-to-day use.
Pricing follows a transparent axis: for all voice models (detection, quality, STT), you pay per minute of processed audio; a per-agent (seat) monthly model is also available for operations that prefer a fixed budget. The total depends on your volume, the models you choose and your deployment preference — contact our sales team for a quote.
Yes. We offer a free trial for a limited period on your own calls, so you can see the potential on real data.
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